What is the Qiwa Portal in Saudi Arabia, and How Does It Benefit Expat Workers?

The Qiwa portal is a digital platform created by Saudi Arabia’s Ministry of Human Resources and Social Development (MHRSD) to streamline employment and labor services for both employers and employees in the Kingdom. It offers an array of services that benefit expat workers, including contract management, job mobility, issuance of exit and reentry permits, and more. Qiwa is particularly helpful for expatriates, simplifying processes and ensuring compliance with Saudi labor laws. This article provides a detailed overview of the Qiwa portal, its services, and how it benefits expat workers.

What is the Qiwa Portal?

The Qiwa portal is an official digital system designed to facilitate various employment-related processes under Saudi labor law. For expatriates, the Qiwa portal provides a transparent way to handle employment contracts, mobility between jobs, and requests for leave, among other essential services. Employers can also manage their workforce, ensure labor law compliance, and streamline HR processes through Qiwa.

Benefits for Expat Workers: The platform benefits expatriates by providing:

Legal compliance with Saudi labor regulations.
Quick and efficient processing for job changes, contract management, and work permits.
Greater transparency in employment terms and conditions.

How to Use the Ajeer Qiwa App / Qiwa Portal / Qiwa Download

Using the Qiwa portal is straightforward. Here’s a step-by-step guide for expat workers who want to set up and access Qiwa’s services.

Step 1: Create an Account on the Qiwa Portal / Qiwa App

To access the portal, employees need to first register an account on Qiwa.

Go to Qiwa Login: Access the Qiwa portal login.
Register: New users can click on the registration button and provide their details, including the Iqama number (residency permit number) and contact information.
Set Up Login Information: Create a username and password. You may need to verify your account through a link or OTP sent to your registered contact.

Step 2: Navigate the Dashboard

Once logged in, the dashboard provides access to various sections, including employment contracts, transfer requests, leave applications, and more.

Employment Contracts: View your active contract, contract duration, and other employment terms.
Job Transfer Requests: The portal enables employees to initiate requests for changing jobs, provided they meet eligibility criteria.
Exit/Reentry Visa Services: Use this section to request exit and reentry permits, an essential feature for expats needing to travel temporarily.

Step 3: Submitting a Service Request

The Qiwa portal allows expatriates to submit various requests to their employer. Here’s how to do it:

Choose the Service: For example, if you want to request a contract renewal or job transfer, select the respective option from the dashboard.
Fill in the Necessary Details: Each service request requires specific details. For job transfers, you’ll need information about the new employer.
Submit the Request: Once all details are filled, submit the request. The employer will receive a notification to review and respond.

Key Services Available on the Qiwa Online Portal / ajeer.qiwa.sa

The Qiwa portal offers numerous services that benefit both expats and employers. Here are some of the essential services:

1. Employment Contract Management

Employees can view and confirm their employment contracts on Qiwa. This digital record allows for easy monitoring of contract details, including start and end dates, working hours, and salary.
Contract renewals can also be initiated by the employer or employee through Qiwa, streamlining the approval process.

2. Job Transfer Requests

Expatriates looking to change jobs within Saudi Arabia can submit a job transfer request on Qiwa. This feature ensures that the transfer aligns with labor law requirements, offering a fair and legal process for job mobility.
To request a transfer, employees must meet criteria such as completing a minimum contract duration with the current employer and fulfilling any notice period requirements.

3. Exit and Reentry Visas

Through Qiwa, employees can request exit and reentry visas, an essential feature for expatriates who need to travel temporarily out of Saudi Arabia.
This service simplifies the process by allowing employees to apply directly, track the status of their request, and access the necessary documentation for travel.

4. Leave Requests

Qiwa enables expatriates to submit leave requests, providing a simple digital interface where they can select leave dates and reasons. This service is useful for tracking leave balances and approvals.
Employers are notified automatically, allowing them to review and approve or reject the leave request promptly.

5. Wage Protection and Compliance

Qiwa’s wage protection system ensures that employees are paid on time and in accordance with the contract terms. Expatriates can report issues if their wages are delayed, protecting their financial rights.

How Qiwa Benefits Expat Workers

For expatriates, Qiwa offers several advantages that make managing employment in Saudi Arabia easier and more transparent.

1. Legal Compliance and Security

Qiwa ensures that expatriates and employers adhere to Saudi labor regulations, providing clear guidelines and records that help prevent legal conflicts.
The portal minimizes the risks associated with undocumented or misinterpreted employment conditions, enhancing job security for expats.

2. Efficient Job Transfers

Changing jobs within Saudi Arabia can be complex, but Qiwa streamlines this process. Expatriates no longer need extensive paperwork to switch employers; instead, they can initiate and track job transfer requests online.

3. Transparency in Employment Terms

By digitally managing employment contracts, Qiwa provides expatriates with full transparency over their terms of employment, making it easier to track contract renewals, extensions, and amendments.

4. Quick Access to Government Services

Qiwa integrates with other Saudi government services, allowing expatriates to handle essential documents like exit and reentry visas. This integration saves time and ensures smoother access to travel permits and other official documentation.

Step-by-Step Guide: Using Key Features of Qiwa for Expats

Here is a quick guide on using specific features that expatriates commonly need:

1. Checking and Confirming Your Employment Contract

Log in to the Qiwa portal.
Select “Employment Contracts” from the dashboard to review contract terms.
Confirm or update your contract information if any amendments are required.

2. Requesting a Job Transfer

Go to “Job Transfer” on the Qiwa dashboard.
Enter the new employer’s information and specify the transfer reason.
Submit your request, which will be forwarded to your current employer for approval.

3. Applying for an Exit Reentry Visa

Access the “Exit and Reentry” section.
Select the visa type and provide travel dates.
Confirm details and submit the request. You’ll receive a notification once your visa is approved.

Additional Resources on Qiwa

For expatriates needing further assistance, the Qiwa portal also includes resources and FAQs to address common queries about employment rights, contract terms, and the mobility program. These resources offer in-depth information, making it easier for expatriates to understand their rights and responsibilities in Saudi Arabia.

Conclusion

The Qiwa portal represents a significant advancement in how employment matters are handled in Saudi Arabia. Its user-friendly interface, compliance with labor laws, and secure management of employment contracts and permits provide expats with peace of mind and greater job flexibility. By integrating essential services in one platform, Qiwa helps expatriates focus on their careers while maintaining a transparent and lawful employment relationship within the Kingdom. For expatriates planning their career in Saudi Arabia, Qiwa offers the essential support needed to navigate the Saudi labor market successfully.

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